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Responsible Gambling

Our Commitment to Safer Gambling

Sunbet remains committed to providing a regulated, world class betting and gaming experience that is engaging, responsible, and compliant with the industry practices. We recognise that gambling is intended solely as a form of entertainment and therefore must be conducted in a manner that safeguards the well-being of our customers. In this regard, Sunbet actively collaborates with recognised industry bodies and regulatory authorities to ensure that all patrons are afforded access to appropriate tools, safeguards, and support mechanisms designed to promote responsible gambling practices and mitigate potential harm.

Sunbet Encourages Responsible Gambling

We are committed to promoting the responsible use of our products and encourage all customers to engage in betting activities safely and with caution. To support this commitment, we offer a variety of tools and resources designed to encourage positive play and help customers maintain control over their gambling behaviour.

Self-Assessment

For guidance in determining whether it may be appropriate to adjust your gambling behaviour or to seek further assistance, you are encouraged to complete the self-assessment test available by clicking on the link below. This tool is designed to assist you in objectively evaluating and gaining a clearer understanding of your current gambling patterns.

Take Self-Assessment Now

Please be advised that information relating to your account is accessible online, and such information may include, but is not limited to, your account balance, gambling history (including bet amounts, winnings, and losses), deposits, withdrawals, and other related transactions.

Limits, cooling off and self-exclusion

In line with the principles advocated by the South African Responsible Gambling Foundation (SARGF) and in compliance with the applicable regulatory requirements, we provide the following measures:

Deposit Limit

  • You may set daily, weekly, or monthly deposit limits on your account to assist in managing your expenditure.
  • Once a deposit limit is set, the system will prevent you from exceeding the pre-determined amount within the specified time frame.
  • A request to decrease deposit limits will take effect immediately. Requests to increase or remove limits will be subject to a 24-hour cooling-off period before taking effect, to protect against impulsive decisions

To set or amend your deposit limits, kindly make use of the option provided below.

Cooling off

  • You may, at any time, request a temporary suspension of your account by activating a "cooling-off" period.
  • The cooling-off period may be set for a minimum of 24 hours (one day), during which time you will not be permitted to access your account or participate in any betting or gaming activity.
  • This measure is intended to provide customers with the opportunity to take a short break, reassess their gambling behaviour, and ensure that play remains a form of entertainment

To activate this suspension, please follow the link provided below.

24 hours 2 days 4 days 1 week 1 month 3 months

Self-Exclusion

Self-exclusion refers to deactivating your account from our services for a minimum period of six (6) months up to five (5) years. The following will therefore occur:

  • Account deactivation: Your account will be suspended, preventing access to any betting activities, including all games, sports or contingencies offered by Sunbet. This suspension will remain in effect for a minimum period of six (6) months, and your account cannot be reactivated under any circumstances during this time. To request a self-exclusion from betting with Sunbet, email selfexclusion@sunbet.co.za

Responsible Gambling Support

If you need assistance with your gaming, reach out to our support team via the below channels:

Email Us
Email us
support@sunbet.co.za
Email Us
Call us
0861 786 238
Email Us
Live chat
Available bottom right

For external support and further information about counselling, please contact the South African Responsible Gambling Foundation (SARGF) via the following channels:

Email Us
Whatsapp
076 675 0710
Email Us
Toll-Free Counselling Line
0800 006 008
Email Us
Learn More
Additional support