Frequently Asked Questions

Betting

Place a bet

To place a bet you need to login to the website with your username and password.

Select your sport from the left menu on the main screen and then select the tournament/league/event.

All events/matches will be listed.

Click on the odds related to the bet you would like to place, this will load your bet card with the market.

To place a single bet, enter your stake (the amount you want to bet) in the block provided.

Your potential payout amount will be displayed; the payout amount includes your stake for the bet.

Now click the “Place Bet” button.

If you would like to place another bet with your current selection click 'Keep selection in the betslip". 

Your confirmed bet will be displayed in the bet card, or alternatively by navigating to "Betting History" on the left menu on the main screen.


I qualify for a bonus, when does it get credited?

Any bonus is automatically credited to your account unless otherwise stipulated in the Promotions' terms and conditions.


When do you result an event?

Resulting is provided through a feed once an official score or outcome has been published.


What’s the minimum and maximum amount I can place on a bet?

There is no minimum betting amount. The maximum betting amount is dependent on the sport/events/market limit.


Once I placed a bet, can I reverse or cancel that bet?

This is not normal practice; however in extreme cases we will consider the request and cancel a bet.


What is a Dead Heat?

A dead heat occurs when two or more participants have tied in a match, event, tournament or competition.

For example in horse racing, if the judge cannot separate two or more runners even after seeing the photo finish print, or in a sporting event that ends in a draw and no odds where offered on a draw.

  • The calculation for the dead heat is simple. In the event of a dead heat your return will be divided by the number of participants that have tied.
    Stake/2 * Odds  = Dead Heat Payout (Excl. Stake)
  • Maximum Payout = Dead Heat Payout (Excl. Stake) + ½ of the original stake

Dead Heat Soccer Example:

A dead heat occurrence in soccer would occur if two or more strikers tie in the 'To score most goals in the Competition' market.
In this situation, dead heat rules will be used, which are worked out by dividing the total stake by the number of participants in the dead heat and then multiplying by the odds at which the bet was placed. This calculation will give the total return to be collected by the customer.

For instance:

  • Person A backs Mohamed Salah for R10 at 6/4 to be Top EPL Scorer
  • Person B backs Pierre-Emerick Aubameyang for R20 at 20/1 to be Top EPL Scorer
  • Person C backs Sergio Aguero for R5 at 5/1 to be Top EPL Scorer

In a three-way dead heat the following returns would be expected:

  • Person A – (R10 / 3 = R3.33) * 6/4 = R8.33 return (Including Stake)
  • Person B – (R20 / 3 = R6.67) * 20/1 = R140 return (Including Stake)
  • Person C – (R5 / 3 = R1.67) * 5/1 = R10 return (Including Stake)

Dead heat rules do not apply when the tie or draw is offered in the market.

Dead Heats in Golf

Dead heats are common in Golf tournaments as players often finish tied for places. Depending on the number of players tied and the number of places offered, this can affect settlement in a number of ways.

An example of this could be as follows:
 

Pos.

Selection

Price

1

R McIllroy

9/1

2

B Koepka

10/1

T3

D Johns

12/1

T3

J Rahm

14/1

T3

T Woods

16/1

 

If a bet was placed on T Woods to win the tournament Each Way (at a 1/4 the odds, 3 places) settlement would be determined as follows:

As 3 players were tied for the remaining place left in the market - 1st and 2nd finished clear of the field - the stake is divided by the following:

number of places remaining / number of participants involved in the dead heat

In the above example, T Woods backers would have their stake reduced to 1/3 of their original stake (1 place remaining and 3 involved in the dead heat). The price taken remains unaffected, it is only the stake that is subject to a reduction.

The principles would then be the same if the bet had been struck and 4 places were offered, i.e. 2 places remaining, 3 participants in the dead heat = reduced to 2/3 of the original stake.

If you are unsure as to how your bet has been settled, please do not hesitate to contact us and we will be happy to calculate the returns for you.

**Please note that this explanation is for clarification purposes only and does NOT supersede our Terms and Conditions**


Price display formats

All the below examples are equivalent:

Dividend e.g. 1.5 or 2.5

Multiply your stake by the dividend to get your payout, which includes your stake.

(1.5) If you wager R100 on the above price you get back R150, R100 x 1.5 = R150 (Which includes the R100 wagered)

(2.5) If you wager R100 on the above price you get back R250, R100 x 2.5 = R250 (Which includes the R100 wagered)

Fraction e.g. 1/2 or 3/2

Multiply your stake by the fraction to get your winnings, which excludes your stake. Add your winnings to your stake to get your payout.

(1/2) If you wager R100 on the above price you get back R150, 1/2 x R100 + R100 = R150 (R50 winnings and your R100 wagered)

(3/2) If you wager R100 on the above price you get back R250, 3/2 x R100 + R100 = R250 (R150 winnings and your R100 wagered)

US e.g. -200 or +150

Negative odds indicate you must stake this amount to win R100. Positive odds indicate that you will win this amount for R100 staked.

(-200) If you wager R100 on the above price you get back R150, R50 + R100 = R150 (R50 winnings and your R100 wagered)

(+150) If you wager R100 on the above price you get back R250, R150 + R100 = R250 (R150 winnings and your R100 wagered)


Deposits

How to make a deposit?

Deposits to your account can be done by card (VISA and Mastercard), Instant EFT or EFT and must be made from an account or credit card in your name.

Click on the “Deposit” button and enter the amount you wish to deposit in order to add a new card or to depsoit via Instant EFT. 

Select either Credit Card or Instant EFT.

  • For Credit Card: Enter the required card details and click submit and follow the relevant prompts. 
  • For Instant EFT: Select the bank from which you wish to make a trasfer and follow the relevant prompts. 

Please read the terms and conditions relating to deposits and withdrawals.

How to add a credit card?

You need to add a credit card before using it to make a deposit. You are allowed to add more than one card.

In the Deposit page, proceed to enter the amount you wish to deposit in order to add a new card and then select Credit Card.

Enter the required card details and click submit. Proceed to follow the step by step instructions as promted.

As a security measure we do not allow access to the full credit card number of a saved card on the website.

You may then deposit money to your account from any saved card.

What is Instant EFT?

Instant EFT makes online payments quick and convenient with immediate verification and notification of payments. That means no need for credit or debit cards, no two-day wait periods and no need to send in proof of payment. Your balance will reflect instantly!

  • Instant EFT uses your bank’s online security  for a seamless and safe experience
  • Payment details and references are automatically entered to avoid errors
  • No need to install special software.
  • Instant EFT payments can be made on any browser and most smart mobile devices.
  • Instant EFT is powered by PayFast, a PCI DSS Level 1 Service Provider.
  • Instant EFT is supported by Absa, Capitec Bank, FNB, Investec, Nedbank and Standard Bank.

Instant EFT offers you the best in instant payments and security.

How to make an Instant EFT deposit?

In the Deposit page, proceed to enter the amount you wish to deposit.

Select the Instant EFT option then proceed to select the bank from which you wish to make a trasfer and proceed to follow the step by step instructions for Instant EFT payments.

What do I use as a reference on my deposit for EFT deposits?

Please use the reference number displayed on the EFT deposit page. 

What’s the minimum deposit?

Our minimum deposit is R50.

I just made a deposit but haven’t been credited?

You need to email proof of payment to support@sunbet.co.za. Funds will only be allocated to your account once they have cleared in our bank, kindly send your notice of payment to support@sunbet.co.za, include bank name, reference and amount.


This will be completed during support hours which are 7:30am to 10pm (7 days a week). Please make sure correct reference is on the confirmation. See “What do I use as a reference on my deposit?” above. Please note we will not credit any account without confirmation of payment.

Withdrawals

What’s the minimum withdrawal?

Our minimum withdrawal is R50


How long does it take to process a withdrawal request?

A withdrawal is processed from Monday to Friday; your withdrawal will be processed the following working day, provided your account has been verified.

FICA/ Identity Verification

What is FICA?

  •  Sunbet is an Accountable Institution in terms of the FIC Legislation and is obliged to comply with the requirements thereof. Sunbet is obliged, amongst other things, to identify its Customers, verify their identities and to perform other regulatory verifications as may be necessary.
  •  Sunbet may implement its own requirements to give effect to the FIC Legislation.

 


 

What information/documents am I required to submit to Sunbet?

1) Proof of identification will be required in the form of a copy of either

  • South African Identity document/card or,
  • Valid South African Passport or,
  •  Valid South African driver’s Licence or,
  • Valid Passport – Non SA Citizen

2) Proof of residential address, not older than 3 months, in any of the following formats

  • Municipal or utility bill or,
  • Telephone or Cellphone account or,
  • Co-habitants declaration, accompanied with copy of owners ID and utility bill
  • Any other such documentation that Sunbet may accept

 


 

How do I submit the documents to Sunbet?

There are 2 methods of submitting the required documents to Sunbet.

  • Method 1: Uploading them via the Sunbet website portal (explained below)
  • Method 2: By emailing them to fica@sunbet.co.za

 


 

How to upload the required documents via the Sunbet Website Portal (Method 1)

Simply log in to your account then click on ‘My Account’ in the top navigation menu and follow these easy steps:

  • Click on ‘My Profile’
  • Click on ‘FICA Documentation’

Step 1: Click on ‘Upload ID / Passport’ - Max size 4MB and Format type: PDF, JPG, PNG

Step 2: Click on ‘Upload proof of address’ - A utility bill or account /A lease or rental agreement/ A bank statement reflecting your home address and NOT older than 3 months.  - Max size 4MB and Format type: PDF, JPG, PNG)

Step 3: Click on ‘Request OTP’

Step 4: Enter the OTP sent to your registered mobile number/email into the ‘Enter OTP’ submission box

Step 5: Click on the yellow ‘Submit’ button

Step 6: Click on the blue ‘Submit’ button

 


 

How long does it take to process my FICA documents?

It may take up to 48 business hours to verify the documentation. You will receive confirmation via your registered email once the process is completed.

Should Sunbet require any further information, it will be requested via email.

You may email support@sunbet.co.za to follow up on the progress once all documentation has been submitted.

 


 

Why can I deposit and bet without FICA documentation but to withdraw I am required to submit documentation?

Sunbet reserves the right to not process any withdrawal request where Identification records and proof of address documentation are not on file.