Frequently Asked Questions

Betting

Place a bet

To place a bet you need to login to the website with your username and password.

Select your sport from the left menu on the main screen and then select the tournament/league/event.

All events/matches will be listed.

Click on the odds related to the bet you woukd like to place, this will load your bet card with the market.

To place a single bet, enter your stake (the amount you want to bet) in the block provided.

Your potential payout amount will be displayed; the payout amount includes your stake for the bet.

Now click the “Place Bet” button.

If you would like to place another bet with your current selection click 'Keep selection in the betslip". 

Your confirmed bet will be displayed in the bet card, or alternatively by navigating to "Betting History" on the left menu on the main screen.


I qualify for a bonus, when does it get credited?

Any bonus is automatically credited to your account unless otherwise stipulated in the Promotions' terms and conditions.


When do you result an event?

Resulting is provided through a feed once an official score or outcome has been published.


What’s the minimum and maximum amount I can place on a bet?

There is no minimum betting amount. The maximum betting amount is depenedent on the sport/events/market limit.  


Once I placed a bet, can I reverse or cancel that bet?

This is not normal practice; however in extreme cases we will consider the request and cancel a bet.


Price display formats

All the below examples are equivalent:

Dividend e.g. 1.5 or 2.5

Multiply your stake by the dividend to get your payout, which includes your stake.

(1.5) If you wager R100 on the above price you get back R150, R100 x 1.5 = R150 (Which includes the R100 wagered)

(2.5) If you wager R100 on the above price you get back R250, R100 x 2.5 = R250 (Which includes the R100 wagered)

Fraction e.g. 1/2 or 3/2

Multiply your stake by the fraction to get your winnings, which excludes your stake. Add your winnings to your stake to get your payout.

(1/2) If you wager R100 on the above price you get back R150, 1/2 x R100 + R100 = R150 (R50 winnings and your R100 wagered)

(3/2) If you wager R100 on the above price you get back R250, 3/2 x R100 + R100 = R250 (R150 winnings and your R100 wagered)

US e.g. -200 or +150

Negative odds indicate you must stake this amount to win R100. Positive odds indicate that you will win this amount for R100 staked.

(-200) If you wager R100 on the above price you get back R150, R50 + R100 = R150 (R50 winnings and your R100 wagered)

(+150) If you wager R100 on the above price you get back R250, R150 + R100 = R250 (R150 winnings and your R100 wagered)

Deposits

How to make a deposit?

Deposits to your account can be done by card (VISA and Mastercard), Instant EFT or EFT and must be made from an account or credit card in your name.

Click on the “Deposit” button and enter the amount you wish to deposit in order to add a new card or to depsoit via Instant EFT. 

Select either Credit Card or Instant EFT.

  • For Credit Card: Enter the required card details and click submit and follow the relevant prompts. 
  • For Instant EFT: Select the bank from which you wish to make a trasfer and follow the relevant prompts. 

Please read the terms and conditions relating to deposits and withdrawals.


How to add a credit card?

You need to add a credit card before using it to make a deposit. You are allowed to add more than one card.

In the Deposit page, proceed to enter the amount you wish to deposit in order to add a new card and then select Credit Card.

Enter the required card details and click submit. Proceed to follow the step by step instructions as promted.

As a security measure we do not allow access to the full credit card number of a saved card on the website.

You may then deposit money to your account from any saved card.


How to make an Instant EFT deposit?

In the Deposit page, proceed to enter the amount you wish to deposit.

Select the Instant EFT option then proceed to select the bank from which you wish to make a trasfer and proceed to follow the step by step instructions for Instant EFT payments.


What do I use as a reference on my deposit for EFT deposits?

Please use the reference number displayed on the EFT deposit page. 


What’s the minimum deposit?

Our minimum deposit is R50.


I just made a deposit but haven’t been credited?

You need to email proof of payment to support@sunbet.co.za. Funds will only be allocated to your account once they have cleared in our bank, kindly send your notice of payment to support@sunbet.co.za, include bank name, reference and amount.
This will be completed during support hours which are 6:30am to 11pm (7 days a week). Please make sure correct reference is on the confirmation. See “What do I use as a reference on my deposit?” above. Please note we will not credit any account without confirmation of payment.

Withdrawals

What’s the minimum withdrawal?

Our minimum withdrawal is R50


How long does it take to process a withdrawal request?

A withdrawal is processed from Monday to Friday; your withdrawal will be processed the following working day, provided your account has been verified.

Live Chat
e.g. +27 82 345 6789 or 082 345 6789